Refund policy

At House of Sandhya, we take pride in the quality of our products and strive to ensure your complete satisfaction. Each order is carefully checked and packed before dispatch. However, if you receive a defective, damaged, or incorrect product, we’re here to assist you.

1. Eligibility for Return or Exchange

  • Returns or exxchange are applicable only if the product received is defective, damaged, or incorrect.

  • To qualify, you must provide a clear and complete unboxing video showing the package being opened from the sealed parcel to the damaged or defective item.

  • The unboxing video serves as mandatory proof for processing your return or refund request.

  • The request must be raised within 5 days of receiving the order.

2. Reporting an Issue

If you’ve received a damaged or incorrect product:

  • Notify us within 24–48 hours of delivery.

  • Email us at support@houseofsandhya.com with the following details:

    • Order number

    • Unboxing video proof

    • Clear images of the product and issue

Our team will review the details and get back to you within 2–3 business days.

3. Refund Process

  • Once your request is approved, we will initiate a refund to your original payment method or arrange a replacement, based on your preference.

  • Refunds are usually processed within 7–10 business days after approval.

  • Refunds are applicable only within 5 days of delivery and only for eligible cases verified by our quality team.

4. Non-Refundable / Non-Returnable Situations

Returns or refunds will not be accepted if:

  • The unboxing video is missing or unclear.

  • The issue is reported after 5 days of delivery.

  • The product has been used, worn, washed, or altered.

  • The product damage occurred due to customer mishandling.

  • The item was purchased during a sale or clearance, unless defective.

    • All orders placed according to the customer's selected size are non-refundable for size-related issues.
    • We do not offer refunds, returns, or exchanges if the ordered size does not fit due to incorrect size selection by the customer.
    • Product measurements are provided in the size chart to help customers choose the correct size.
    • Slight variations in measurements (up to 1–2 inches) may occur due to the manufacturing process.
    • If you need assistance selecting a size before ordering, our support team will be happy to help.

    By placing an order, you acknowledge that you have reviewed the size chart and agree to this size policy.

    Note: Refunds or replacements will only be considered in cases where the customer receives a wrong item, defective product, or damaged product.

5. Contact Us

For return or refund-related assistance, please contact:
📧 houseofsandhya@gmail.com