At House of Sandhya, we strive to provide you with high-quality ethnic and fusion wear. Please note that we follow a Strict No-Return Policy. We only offer exchanges under the following conditions:

Shipping Policy

• All orders are processed and dispatched within 10 business days from the date of order confirmation.
  
• Once dispatched, delivery typically takes 7–10 business days, depending on the customer's location and courier service availability.
  
• The total estimated delivery time is 15–20 business days across India, which may vary based on the destination, public holidays, weather conditions, or unforeseen logistical delays.
  
• Customers will receive tracking details once the order has been shipped.
  

Exchange Policy

We offer exchanges only in the following cases:

• Wrong item received.
• Defective or damaged item received.
  

Exchange Conditions

• Exchange requests must be raised within 5 days of delivery.
• Clear unboxing videos and photographs may be required for verification.
• Approved exchanges will be provided only for the same product and same design.
• Exchanges are subject to product availability.
  

Non-Exchangeable Cases

We do not offer exchanges for:

• Incorrect size ordered by the customer.
• Change of mind.
• Color or design preference changes.
• Orders placed incorrectly by the customer.
• Minor variations in color due to photography, lighting, or screen settings.
  

Refund Policy

• No refunds will be provided under any circumstances.
• Once an order is placed, it cannot be canceled for a refund.
• In cases of approved claims for wrong or defective products, only a replacement/exchange of the same item will be provided.
• Refunds, store credits, or cash reimbursements are not available.
  

By placing an order with HOUSE OF SANDHYA, you acknowledge and agree to the above Shipping, Exchange, and Refund Policy.
4. How to Request an Exchange?
Contact our team via:

Email: houseofsandhya@gmail.com

Please provide your Order ID and the reason for the exchange. Our team will guide you through the process within 2–3 business days.

By placing an order, you acknowledge that you have reviewed the size chart and agree to this size policy.